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Case Study

Leading Financial Service Provider


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Use Case

Omnichannel Interactions

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Region

Africa
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Industry

Finance

About the company

Founded in 1956, the company provides a diverse range of financial services including personal, business and corporate banking as well as asset management, stockbroking and treasury services. With a resilient vision of transforming itself into the most preferred banking partner in Africa, the company is consistently building profitable, lifelong customer relationships through the provision of a wide range of innovative financial products and services. It is offering world class financial solutions to the benefit of all its stakeholders with a proven record of mergers and acquisitions of financial institutions operating in Southern Africa.

Challenges

  • Siloed Communication Channels
  • Weak Reporting and Analytics
  • Inefficient Agent Performance Monitoring
  • Process Complexity

Solutions

  • Unified Interactions
  • Simplified Customer Journey
  • Enhanced Customer Insights
  • Improved Agent Productivity
  • Informed Business Decisions
  • Improved RoI

Ameyo's Solution

Before connecting to Ameyo, the company was facing monitoring and reporting issues for agent performance analysis. Aligned to their collective needs, Ameyo offered an all-in-one solution- Ameyo Fusion CX. With key capabilities like 360° customer view and AI-based ticket prioritization, Ameyo Fusion CX proved out to be just the right fit for the company with a smooth, quick, and on-time implementation.