Leading Financial Service Provider
About the company
Founded in 1956, the company provides a diverse range of ﬁnancial services including personal, business and corporate banking as well as asset management, stockbroking and treasury services. With a resilient vision of transforming itself into the most preferred banking partner in Africa, the company is consistently building proﬁtable, lifelong customer relationships through the provision of a wide range of innovative ﬁnancial products and services. It is oﬀering world class ﬁnancial solutions to the beneﬁt of all its stakeholders with a proven record of mergers and acquisitions of ﬁnancial institutions operating in Southern Africa.
- Siloed Communication Channels
- Weak Reporting and Analytics
- Ineﬃcient Agent Performance Monitoring
- Process Complexity
- Uniﬁed Interactions
- Simpliﬁed Customer Journey
- Enhanced Customer Insights
- Improved Agent Productivity
- Informed Business Decisions
- Improved RoI
Before connecting to Ameyo, the company was facing monitoring and reporting issues for agent performance analysis. Aligned to their collective needs, Ameyo oﬀered an all-in-one solution- Ameyo Fusion CX. With key capabilities like 360° customer view and AI-based ticket prioritization, Ameyo Fusion CX proved out to be just the right ﬁt for the company with a smooth, quick, and on-time implementation.