Ameyo Case Study of Leading Financial Service Provider

Case Study

Leading Financial Service Provider

Use Case

Omnichannel Interactions

Region

Africa

Industry

Finance

About the company

Founded in 1956, the company provides a diverse range of financial services including personal, business and corporate banking as well as asset management, stockbroking and treasury services. With a resilient vision of transforming itself into the most preferred banking partner in Africa, the company is consistently building profitable, lifelong customer relationships through the provision of a wide range of innovative financial products and services. It is offering world class financial solutions to the benefit of all its stakeholders with a proven record of mergers and acquisitions of financial institutions operating in Southern Africa.

Challenges

  • Siloed Communication Channels
  • Weak Reporting and Analytics
  • Inefficient Agent Performance Monitoring
  • Process Complexity

Results

  • Unified Interactions
  • Simplified Customer Journey
  • Enhanced Customer Insights
  • Improved Agent Productivity
  • Informed Business Decisions
  • Improved RoI

Ameyo's Solution

Before connecting to Ameyo, the company was facing monitoring and reporting issues for agent performance analysis. Aligned to their collective needs, Ameyo offered an all-in-one solution- Ameyo Fusion CX. With key capabilities like 360° customer view and AI-based ticket prioritization, Ameyo Fusion CX proved out to be just the right fit for the company with a smooth, quick, and on-time implementation.