The company is a Sports Gaming platform with 7 crore+ users playing Fantasy Cricket, Football, Hockey, Kabaddi and Basketball. The company is Official Fantasy Game partner of the VIVO Indian Premier League (VIVO IPL), International Council of Cricket (ICC), VIVO Pro Kabaddi League (PKL), Hero Indian Super League (ISL), National Basketball Association (NBA), Hero Caribbean Premier League (CPL), International Hockey Federation (FIH) and Big Bash League (BBL).
Integration Issues with their Previous CRM System
Blended Customer Support
Agent Performance Monitoring
High Volume of Incoming Calls
No Track of Operational Efficiency
Improved Call Connect Rate
Improved Customer Insights
Better Hold and Visibility of Customer Data
Improved Agent Productivity
Aligned with the company requirements, Ameyo oﬀered an all-in-one solution that helped them with advanced dialers, robust reportings, real-time tracking of agents’ performance, and a unified platform for showing all customer interactions on a single screen.
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