Ameyo Customer Success Story | Leading Hotel & Resort Chain
Leading Hotel & Resort Chain
About the company
The company is inspired by unique destinations, committed to providing authentic experiences and focused on delivering extraordinary services.
Inbound and Outbound Call Management
Live Agent Monitoring
Call Quality Monitoring
IVR Customization for different work flows and language support
Real Time Performance Tracking
Stringent Call Monitoring
Precise Call Routing, based on ACD and customized IVR
Enhanced Supervisor Capabilities
Comprehensive Reports, based on Business Process
Aligned with the company’s customer service and support goals, Ameyo offered an on-premise call management software solution which enabled them to overcome the challenges with their previous process. Ameyo’s solution helped it to manage smooth interactions between their customers and executives.
Ameyo empowered the company with effective IVR, ACD, call recording, and reporting functionalities to be able to record the customer feedback after every call. Using advanced reporting and analytics features, the company was able to track customer-agent interactions for quality monitoring and improving customer satisfaction rate.
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