Leading Insurance Provider

    Download your document here!
    By submitting this form, you agree to Ameyo's Privacy Policy

    leading-insurance-provider-logo
    use-case-icon

    Use Case

    Inbound & Outbound Call Center Software

    region-icon

    Region

    India

    industry-icon

    Industry

    BFSI

    About the Company

    The company is a joint venture between one of  India’s premier Housing Finance Institution and the  primary insurance entity of one of world’s leading reinsurers  in the BFSI sector. The Company is a leading general insurance provider with 300+ branches across India and an employee base of more than 8 thousand.

    Challenges

    • Business continuity
    • Lack of WFH setup with previous vendor
    • Manual Outbound Dialing
    • Outbound for Renewal and Sales
    • Need for quick deployment
    • Need for a customized solution

    Solutions

    • Go-live in 5 working days
    • Automated outbound dialing
    • Customized solution for outbound call management
    • Enhanced visibility of Agent metrics & performance

    Ameyo's Solution

    Responding to the company’s need to move their agents to work remotely, Ameyo provided them with a Mobile Call Center Solution. The deep CRM integration combined with the click to call functionality allowed the company to optimize their outbound call center process. To further improve agent productivity,  Ameyo offered a floating mobile app toolbar along with the click to dial capability using the Native Mobile app.