Leading Insurance Provider

Case Study

Leading Insurance Provider

leading-insurance-provider-logo

Use Case

Inbound & Outbound 

Region

India

Industry

BFSI

About the Company

The company is a joint venture between one of  India’s premier Housing Finance Institution and the  primary insurance entity of one of world’s leading reinsurers  in the BFSI sector. The Company is a leading general insurance provider with 300+ branches across India and an employee base of more than 8 thousand.

Challenges

  • Business continuity
  • Lack of WFH setup with previous vendor
  • Manual Outbound Dialing
  • Outbound for Renewal and Sales
  • Need for quick deployment
  • Need for a customized solution

Results

  • Go-live in 5 working days
  • Automated outbound dialing
  • Customised solution for outbound call management
  • Enhanced visibility of Agent metrics & performance

Ameyo's Solution

Responding to the company’s need to move their agents to work remotely, Ameyo provided them with a Mobile Call Center Solution. The deep CRM integration combined with the click to call functionality allowed the company to optimize their outbound call center process. To further improve agent productivity,  Ameyo offered a floating mobile app toolbar along with the click to dial capability using the Native Mobile app.