Case Study

Leading Outsourcing & Implementation Solution Provider

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    Use Case

    Inbound & Outbound

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    Region

    Philippines
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    Industry

    BPO

    About the Company

    Headquartered in the US, the company started off as a captive Real Estate operation in 2006 and evolved into a leading Outsourcing & Implementation solutions provider. With more than 13 years of experience and strong presence in LATAM, Caribbean, and Asia-Pacific, the organiztion has expertise in handling process management for Captive and Contact Centers.

    Challenges

    • Poor inbound & outbound call management
    • Lack of comprehensive reporting & monitoring
    • Disintegrated view of operations
    • Need for a customized IVR

    Solutions

    • Fast & easy deployment
    • Automated outbound calling
    • Improved Customer Insights
    • Enhanced visibility of Agent metrics & performance

    Ameyo Solution

    Keeping in mind the company’s requirement, Ameyo provided them with its all-in-one Contact center suite – Ameyo Voice. Before deploying Ameyo, the organization was dealing with fragmented information. However, with Ameyo the company was not only able to achieve a unified view of all their inbound and outbound customer interactions, but was also able to draw actionable insights. Ameyo Voice powered by its advanced multi-level IVR and ACD allowed the company to deliver top-notch customer service support to one of the leading Fortune 500 companies.