DHL | Case Study | Ameyo Customer Care Solution

Leading logistics Company Acheives Incremental Overall Growth of 17% with Ameyo

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Industry: Logistics

Region:  Mumbai, India

About the Company

This is the world’s leading logistics company present in over 220 countries and territories across the globe. This makes it the most international company in the world. With a workforce exceeding 285,000 employees, they provide solutions for an almost infinite number of logistics needs. 

Challenges

  • Legacy Based model
  • Customer outreach
  • Productivity and revenue
  • Lack of flexible and robust solution

Key Benefits

  • Omnichannel customer engagement Software
  • Quota control enabled right customer outreach
  • Incremental Overall Growth of 17%
  • Robust and Easy Integrations

Ameyo's Solution

The company sought out the Ameyo solution to address their needs and adhere to their high standards of quality. Ameyo’s rich features allowed handling of large call volumes, as well as the creation of complex call flows. Ameyo’s omnichannel solution enabled dialing out to different types of customers using different channels of communication. The dialing was based on strict priority and Ameyo’s CTI tool allowed user ID to be mapped to the defined customer type while leads were uploaded. Additionally, Quota control enabled uploading and appending data and mapping them to lead dialing.