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Ameyo Customer Success Story | Omaxe

We were looking for a dynamic and robust technology platform that would primarily increase our customer reach & automate our entire process

Anubhav Chaturvedi

Anubhav Chaturvedi

Head of Customer Interface Group
Omaxe

Omaxe

Use Case

Inbound-Outbound

Region

India

Industry

Real Estate

About Omaxe

Omaxe is one of the leading real estate developers in India focused on developing world-class residential and commercial properties all over the country. They aim at becoming a trusted leader in the real estate sector contributing towards a progressive India. Omaxe established in 1989 has forayed into the real estate sector, emulating its past record. Benefiting from its construction expertise, Omaxe offers residences to buyers which have optimum utilization of space, maximum utilities, elegant designs and most of all an affordable price.

Challenges

  • Manual inbound and outbound calling
  • Lack of self-service options
  • Keeping Track of Customer Interactions
  • Logging all inbound and outbound calls

Results

  • Automation of inbound and outbound processes
  • Inbound process made easy with Advanced IVR
  • Complete monitoring of agent performance
  • Voicelogging of all inbound and outbound calls

Ameyo helped Omaxe

Ameyo automated the call handling process resulting in an uninterrupted service. It’s advanced IVR assisted Omaxe gauge at the customer performance by keeping a record of the interaction between the customer and the former. Another feature that was offered by Ameyo was the ACD which enabled accessing and processing information faster.

With Ameyo,Omaxe was able to customise the CRM and also integrate it with their ERP. The Voice Blaster assisted Omaxe in setting reminders, service announcements or any message needed to get out on a mass level – through a series of calls, to any phone, any time. Through Ameyo, Omaxe could track leads & prevent them from being transferred to their competitors while providing flexibility to manage calls from anywhere.