Sterling Global Call Center Improves Customer Satisfaction Score by 28% With Ameyo

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sterling-global

Industry: BPO

Region:  Pasig City,
Philippines

About Sterling Global

Sterling Global Call Center is one of the rapidly growing and in-demand outsource contact service provider in Philippines, servicing both local and foreign clients. Since 2003, they have developed programs for the mortgage industry as well as insurance, research and survey, and food delivery service. They also have inbound, outbound, and blended capabilities and provide solutions to create, facilitate, enhance, and optimize profitable relationships for the clients and customers they serve.

Challenges

  • Existing solution posed security risk
  • Lack of accurate reporting
  • Agent performance was lacking
  • Business process not efficient

Key Benefits

  • Quality monitoring provided with customized reports
  • Customizations done as per requirements
  • Customer satisfaction increased
  • Secured logins provided to agents

Ameyo helped Sterling Global

Sterling Global has deployed AMEYO to deliver best-in-class-quality to their customers and offer them the most reliable and customized service. With the AMEYO solution, they pride themselves on only utilizing the latest in call center technology and employing highly skilled, multilingual individuals in accordance with the internationally accepted standards. By implementing the solution, the agents are able to ensure the quality of their service is world class. Sterling Global has used AMEYO to communicate more effectively, maximize the value of their customer relationships, and drive greater revenue from each.

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Sterling Global Call Center Improves Customer Satisfaction Score by 28% With Ameyo

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