Transact Global improves Customer Satisfaction score by 28% With Ameyo
Industry: BPO
Region: India
About Transact Global
Transact Global is an ITES company which provides Call Center & BPO solutions to companies in the domestic space. Transact designs and delivers a complete range of call center services spanning call center, inbound, outbound, telemarketing operations, data verification, and data mining.
Challenges
- High Operational Cost
- Needed a reliable and customizable solution
- Low customer retention
- System error hampered the business growth
Key Benefits
- Connect rates improved by 95%
- Operational Efficiency improved by 85%
- Significant Improvement in Customer Retention by over 85%
- Guaranteed uptime of 99%
Ameyo helped Transact Global
Ameyo enabled Transact to offer a scalable and extensible platform to its clients allowing them to adapt to changing business demands and requirements. It allowed Transact to customize their platform to suit the varying needs of the business verticals without disturbing the process flow.
With top-of-the-line and modular features like Predictive Dialer, Voice Logger, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Reporting and Analytics tool, etc Ameyo was able to provide an intelligent solution Transact was in the quest for.
Download the Full Case Study
Transact Global improves Customer Satisfaction score by 28% With Ameyo
