Ameyo best suited our requirement. It enhanced the quality of customer interaction and allowed us to provide quality support to our customers.
Ameyo helped Zicom
Ameyo provided them with a self- service IVR that allowed their customers to address their issues immediately. Furthermore, they had configured multi-channel interaction through e-mail and SMS to provide a constant communication channel with their customers. They had also implemented an Office Hour Configuration that communicated to customers that their office is closed and no one would be able to attend their calls. To address the quality monitoring, a wallboard was provided to ensure that the management team were kept up-to-date on the performance levels of their operations.