The Ultimate Guide to Revolutionize Customer Experience in the eCommerce Sector
E-commerce volumes have grown exponentially in recent years but so has shopping abandonment rate, resulting in huge loss for eCommerce players.;
This ebook discusses how a customer interaction technology could help in overcoming the challenges faced by the industry by bridging the gap between eCommerce sales and customer service.
- Importance of Personalizing eCommerce Customer Experience
- How Excellent Customer Service can lead to Cut Down in Product Returns
- Ways to Enrich Mobile Customer Experience in eCommerce
- Key Call Center Metrics for eCommerce Business
- Contact Center Technology Trends for eCommerce in 2016