EBOOK

The Ultimate Guide to Revolutionize Customer Experience in the eCommerce Sector

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E-commerce volumes have grown exponentially in recent years but so has shopping abandonment rate, resulting in huge loss for eCommerce players.;

This ebook discusses how a customer interaction technology could help in overcoming the challenges faced by the industry by bridging the gap between eCommerce sales and customer service.

What You're Getting in this eBook
  • Importance of Personalizing eCommerce Customer Experience
  • How Excellent Customer Service can lead to Cut Down in Product Returns
  • Ways to Enrich Mobile Customer Experience in eCommerce
  • Key Call Center Metrics for eCommerce Business
  • Contact Center Technology Trends for eCommerce in 2016

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