Demystifying CX in BFSI with Omni-channel Contact Center
According to KPMG, the Contact Centers of tomorrow will become Customer Engagement Hubs with primary focus on proactive customer experience across communication channels. Siloed communication is passe, now is the time for integrated CX with each agent having visibility of the entire customer journey. Join us for a webinar, where we will discuss how omni-channel contact centers give BFSI verticals more capabilities than ever before by allowing them to deliver real-time, contextual and personalized customer engagement.
In this webinar, you'll learn:
- What factors are driving BFSI organizations to shift from siloed to omni-channel communication?
- What are the real life challenges that BFSI Operation Heads face with a rigid, legacy contact center software ?
- Why is it important to have a contact center technology that matches with your Company’s vision?
Meet Our Speakers
Co-founder and Global Sales & Marketing Head
Vice President & Head – Customer & Channel Services
IndiaFirst Life Insurance Company Ltd