Demystifying Digital Transformation with Cloud Contact Center
The buzzword 'digital transformation' has got everyone talking, but only a few understand it well enough. And even less, when it comes to contact centers. As the recent circumstances forced the industry to look for remote operations, the digital transformation has emerged as a necessity.
In this webinar, Sachin Bhatia (Founder and Global Sales and Marketing Head at Ameyo) simplifies the digital transformation for contact centers and the role of the cloud in it.
Our speakers will be discussing:
- Automation in contact centers to drive sales, service and collections
- How to make your contact center cost-effective
- Providing agents with the flexibility to work from anywhere, anytime on any device
- Planning for agility and uncertainty