Webinar : OmniChannel Customer Experience Strategy

Webinar

Leverage the Power of an Omnichannel Customer Experience Strategy

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For the Gen-Z consumers of the future, the word that matters most is – convenience – accessible from anywhereanytime! To them, technology is hard-coded in their DNA where instant gratification has become a necessity! Moreover, consumer desire for instant access, fast turnaround, and 24/7 service availability will have become the standard by 2020. 

The demand for Digital commerce where buying is an event experience in its own right. Proactive customer assistance will be a key expectation in delivering an amazing customer service experience. Bridging the gap between physical and digital with Omnichannel Customer Experience is the key to success.

In this webinar, you'll learn:

  • Building a Phygital Omnichannel Customer Experience Strategy: Removing the physical-digital divide in CX
  • Understanding Future Industry trends.
  • Why Omnichannel Customer Experience Matters
  • 3 Essential Pillars of Customer Experience in Contact Centers

Meet Our Speakers

Dharmarajan

Dharmarajan K

Head – CS & Customer Experience
Tata CliQ

Rahul-Zutshi-Pic

Rahul Zutshi

Director – Marketing & Strategy
Ameyo