Leverage the Power of an Omnichannel Customer Experience Strategy
For the Gen-Z consumers of the future, the word that matters most is – convenience – accessible from anywhere, anytime! To them, technology is hard-coded in their DNA where instant gratification has become a necessity! Moreover, consumer desire for instant access, fast turnaround, and 24/7 service availability will have become the standard by 2020.
The demand for Digital commerce where buying is an event experience in its own right. Proactive customer assistance will be a key expectation in delivering an amazing customer service experience. Bridging the gap between physical and digital with Omnichannel Customer Experience is the key to success.
In this webinar, you'll learn:
- Building a Phygital Omnichannel Customer Experience Strategy: Removing the physical-digital divide in CX
- Understanding Future Industry trends.
- Why Omnichannel Customer Experience Matters
- 3 Essential Pillars of Customer Experience in Contact Centers
Meet Our Speakers
Head – CS & Customer Experience
Director – Marketing & Strategy