Webinar : OmniChannel Customer Experience Strategy


Leverage the Power of an Omnichannel Customer Experience Strategy

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Discover the True Potential of ‘Phygital’ Omnichannel Customer Experience. These Insider Click-to-Collect Strategies offer the Ultimate Competitive Advantage over Market Honchos like Amazon or Flipkart. With this CX Webinar, a New World of Enhanced Omnichannel CX Awaits!

For the Gen-Z consumers of the future, the word that matters most is – convenience – accessible from anywhereanytime! To them, technology is hard-coded in their DNA where instant gratification has become a necessity! Moreover, consumer desire for instant access, fast turnaround, and 24/7 service availability will have become the standard by 2020.  

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The demand for Digital commerce where buying is an event experience in its own right. Proactive customer assistance will be a key expectation in delivering an amazing customer service experience. Bridging the gap between physical and digital with Omnichannel Customer Experience is the key to success.

In this much-awaited CX Webinar, you're about to learn:
  • Building a Phygital Omnichannel Customer Experience Strategy: Removing the physical-digital divide in CX
  • Understanding Future Industry trends.
  • Why Omnichannel Customer Experience Matters
  • 3 Essential Pillars of Customer Experience in Contact Centers

Know Our Experts


Dharmarajan K

Head – CS & Customer Experience
Tata CliQ


Rahul Zutshi

Director – Marketing & Strategy