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Managing CX With Remote Operations: Post-DOT’s New OSP Guidelines

Dec 23rd, 11:30 AM IST

DoT Guidelines for OSPs - What does the Future Hold

On 5th November 2020, the Department of Telecommunications (DoT) ushered the good news for all BPO’s, and the contact center industry by relaxing the compliance burden for OSP’s, thus making the concept of remote work the new reality. This will not only simplify the business operations for the contact center industry but will also reduce the uncertainty for technology companies.


On 5th November 2020, the Department of Telecommunications (DoT) ushered the good news for all BPO’s, and the contact center industry by relaxing the compliance burden for OSP’s, thus making the concept of remote work the new reality. This will not only simplify the business operations for the contact center industry but will also reduce the uncertainty for technology companies.

 Join us on December 23rd, for the live webinar, where, Rinoo Rajesh, Vice President, Technology Services Group and Digital Customer Experience Conneqt Business Solutions, and Sachin Bhatia, Co-founder and Global Sales & Marketing Head at Ameyo will discuss how changes in regulations will impact BPO & contact centers operations in remote work scenarios.

Key Takeaways from the Webinar:

  • How to set up a remote contact center ?
  • How to overcome the challenges of working remote?
  • How to monitor the remote business operations in real time?
  • How productive can agents be if they are made to operate in a remote contact center?