Building a 2020 strategy for an Omnichannel Contact Center
According to CEB report, 94% of customers who have minimal-effort service experience will buy from that company again. Businesses must understand that strategy based on effortless experience begin with maintaining customer context. Contextual communication is vital for contact centers to provide a seamless, consistent and personalized experience to its customers.
Listen to our industry experts as they discuss how to improve customer engagement with call center integrations.
In this webinar, you'll learn:
- How to optimize future customer interactions based on past customer interactions?
- How to preserve customer interaction history for agents across all communication channels?
- How can context-driven conversations reduce your customer support costs?
Meet Our Speakers
Director – Marketing & Strategy
Techno Brain Pvt. Ltd., Kenya
Gulf African Bank, Kenya