Fast Track your Customer Conversions with Video Personal Discussion Solution
What is Personal Discussion?
The meeting or discussion between the lender and borrower prior to sanctioning the loan is referred to as personal discussion for loans. The process usually starts by the lender physically visiting the borrower’s place of business or residence to ascertain her/his creditworthiness and do a thorough background check to assess the repayment capacity of the borrower.
Why Lenders and Financial Institutions Need Personal Discussion?
Benefits of personal discussion for the loan process
Access Business Worthiness
Assess
Borrower Income
Understand Use of Loan Funds
Access Creditworthiness
Understand Future Business Expansions & Plans
Track Existing Loans or Obligations
Why Lenders and Financial Institutions Need Personal Discussion?
Benefits of personal discussion for the loan process
Document Upload
Photo Capture
On-call Document Verification
Location Verification
AI Face Match
Video Chat at 150 kbps
Omnichannel Borrower Experience
Integration for Document Transfer
Configurable Question List
Video Call Recording
Video Encryption
Dashboard for Video Chat Metrics
Video Call Scheduling
Enterprise-grade Security
Co-browsing
Want to speed up your Loan Disbursement process?
Using Video Calls for Personal Discussion
Drive differentiated customer experience with Video Personal Discussion Solution
Meet your Loan Targets Faster
With in-person discussions not possible due to the pandemic, contactless interactions have become the new normal. Video as a channel is the best alternative to a physical meeting that boosts your loan coverage and help you roll out more loans while having a virtual personal discussion in a secure environment. Thus, improving your loan disbursement rate without compromising on borrower experience.
Personalized Borrower Experience
Observe and understand the customers’ body language and pick up on non-verbal cues to tweak your tactics and make the customer feel comfortable. Have contextual conversations with easy access to all the relevant information using CTI and CRM integration to further improve conversation quality.
Reduce Loan TAT & Operational Cost
Optimize your resources by eliminating the need for the agents to physically go to the customer’s place for personal discussion. Agents can now answer borrowers’ questions over a video call with increased efficiency and at a significantly lower operational cost.
Overcome Geographical Limitations
Widen your customer base as agents do not have to travel to far off locations. They can conduct the personal discussion process remotely and authenticate all the documents online. This works well for the customers too, as they can now conveniently complete the process from their homes or workplace with video personal discussion software – without having to travel to the office or bank’s branch.
Sankar Rao A.
Director - Products
Shivam M.
Sr Network Engineer
Ehab M.
Head of Electronic Banking
Mitesh S.
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014