Reduce the Cost of Customer Coverage for Loan Collections by 70%

    Book My Fast, Non-obligatory Demo Now!
    By submitting this form, you agree to Ameyo's Privacy Policy

    Aegon Life

    Automate loan collection tasks with a Humanized Collections Bot

    • Human-like conversations in 10+ Indian languages including English and Hindi
    • Personalized and contextual conversations
    • Seamless transfer to a Human Agent for complex queries

    Why Automate Loan Collection Calls?


    Huge Spike in Loan Collection Calls

    Post the end of moratorium on Aug 31, loan collections calls need to be increased to tackle the biggest loan collection exercise. NPAs are expected to rise in the aftermath of the pandemic and lenders are strengthening their collections mechanism to increase customer coverage efficiently

    Inefficiencies in Increasing Customer Coverage

    The spike in collections calls volume will be temporary for a couple of months. Hiring new agents will be time-consuming and expensive while burdening existing agents with additional calls will lead to inefficient operations. This lack of flexibility makes it highly inefficient to increase the customer coverage for collections calls

    Experience the Collections Bot

    Hindi User

    English User

    How can Ameyo’s Humanized Collections Bot Help Improve Loan Collections Calls Efficiency

    Increase Customer Coverage with Automation

    Automate a few tasks of the existing collection process by creating custom call flows.  Make data-driven decisions with the humanized collections bot by pushing the outcome of the discussion in real-time to the CRM

    Increase Success of Collection Calls with Human-like Conversations
    Ameyo’s Collections Bot can converse in natural human languages like English, Hindi, and 8 other Indian languages. The conversation is so natural that it doesn’t feel like a bot at all.
    Increase Efficiency of Collection Calls with Personalization

    Ameyo’s collections bot integrates with core banking and backend systems to identify the context and personalize the conversation.


    Reduce your Cost of Customer Coverage for Collections by 70%

    Why Ameyo for Loan Collections?

    Enterprise-grade Security

    Enterprise-Grade Security

    Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS
    Debt Collection Software

    Experience Handling Debt Collections

    Ameyo’s debt collection and software has been implemented at leading BFSI brands across the globe including HDFC Bank, Jana Small Finance Bank, FE CREDIT and many more


    Knowledge of the Customer Engagement Space

    Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands implement results-focussed engagement with customers across mediums like voice, email, chat, social media, and video for sales, onboarding, customer service, and collections use cases.

    Trusted by Global Brands

    Trusted by Global BFSI Brands

    Ameyo has been trusted by 2,000+ brands across 60+ countries including many BFSI brands like Muthoot Finance, Pay1, Khan Bank, Gulf African Bank, Standard Chartered, HDFC ERGO General Insurance, Sridhar Insurance, Spice Money, Hero Housing Finance, Shriram Life Insurance, Edelweiss, Aegon Life Insurance, BankBazaar


    Pay as You Go

    Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement

    What is Ameyo’s Humanized Collections Bot

    An AI-powered Voice Bot customized for Loans Collections

    Voice Bot Supporting 10 Languages

    With a  collections bot supporting 10 Indian Languages including English and Hindi, you can now have a personalized conversation with the customers.

    Custom Calls Flows to Automate Tasks

    With custom call flows the collections bot can be programmed to make the automated human-like calls and engage in contextual conversations with the customer

    Bot to Human Agent Transfer
    Bot to Human Agent Transfer

    For queries that the bot is unable to understand, are transferred to a human agent for with proper message unlike the traditional bot

    Latest AI Technology for Reliable Performance

    Deliver reliable performance with a debt collection bot that is built using the latest AI technologies like ASR (automatic speech recognition), TTS (text to speech), and NLP (natural language processing).

    Experience the Collections Bot


    The Ameyo Advantage

    Leader in Customer Experience & Contact Center Solutions

    Work from Home Ready with Ameyo’s Unique Offerings

    Honorable Mention in Gartner Magic Quadrant for 3 Years

    Work from Home Ready with Ameyo’s Unique Offerings

    Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

    Work from Home Ready with Ameyo’s Unique Offerings

    Deloitte Technology Fast 500 ASIA PACIFIC, 2014


    View all Customers »

    Take your Customer Experience to the Next level with

    Ameyo's Customer Engagement Platform

    Frequently Asked Questions

    Ameyo’s collection bot supports 10 Indian Languages including Hindi, English, Marathi, Gujarati, Punjabi, Tamil, Telugu, Kannada, Bengali, and Malayalam


    Yes, the collections bot can be integrated with BillDesk, PayU and other payment methods like UPI


    Yes, the Collections Bot is PCI DSS Compliant and offers the most secured cloud based platform to increase your collection rate.

    Learn more about compliance and regulations


    Yes. The collections bot uses SIP lines and is 100% compliant with DOT & TRAI norms


    Collections Bot can be deployed on the cloud as well as on-premise setup