Convert Prospects Fast from Search and Maps using Google’s Business Messages

Increase conversions and reduce call volumes with this new channel of conversational marketing

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Customer Engagement Platform - Trusted by 2000+ Enterprises in 60+ Countries

Why Google’s Business Messages?

68% of all website traffic comes from Search

Search is still the most important channel driving 68% website traffic of which organic search contributes to 40% while paid search contributes to 28%

(Source: SmartInsights)

75% of consumers prefer private messaging over traditional channels

Consumers prefer private resolution with 75% of consumers indicating that they would prefer to engage with a brand over private messaging channels than traditional channels

(Source: Conversocial)

Consumers require quick, contextual, and hyper-personalized responses

Consumers are impatient and expect immediate responses from brands for sales and service. Brands that meet these expectations in a quick and meaningful way will build strong relationships with their customer

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Benefits of Google’s Business Messages

Increase conversions with contextual and hyper-personalized conversations

Use Business Messages to have real-time conversations with your customers for sales or service directly within Google apps – Search & Maps. Hyper-personalize the conversations by connecting the customers with your local team.

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Reduce Inbound call volume and costs

With Business Messages, customers can directly converse with the brand using a bot and live agent. This helps brands to reduce the incoming call volume and associated costs without affecting the customer experience

What is Google’s Business Messages

A new conversational channel to connect with your customers

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Mobile Conversational Channel

Google’s Business Messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results

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Converse with Bot & Human Agent

Once the customer initiates a chat, a notification message is sent and then a bot initiates a conversation with the customer. Based on the nature of the query, Business Messages allows a seamless transition between a bot and a Human Agent. It supports rich features like carousels, suggested replies, and photos

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Improve customer experience with CSAT data

With customer satisfaction data and feedback captured and shared by Google, brands can take necessary actions to improve the customer experience

Use cases of Google’s Business Messages

Why Ameyo for Google’s Business Messages?

Single Platform for all Customer Engagement Solutions

Ameyo’s omnichannel customer engagement platform helps you optimize the customer experience across the entire conversion journey from Message to Bot to a Human Agent

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Quick Implementation

With Ameyo’s cloud offering of Google’s Business Messages, you can get started quickly and have conversations with your customers in real-time

Built for the Enterprise

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

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17+ years of Expertise in Customer Engagement

Ameyo has been providing customer engagement solutions for the last 17+ years. It helps consumer-facing brands implement results-focused engagement with customers across mediums like voice, email, chat, social media, and video for sales, on-boarding, customer service, and collections use cases

Trusted by Global Brands

Ameyo has been trusted by 2,000+ brands across 21 verticals in 60+ countries including marquee brands like HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health and Lifestyle, Zolo, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr, Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), and VistaPrint
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Pay as You Go

Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement.

Get Started with Google's Business Messages

Ameyo's Integration with Google's Business Messages

Faster Conversions from Multiple Entry Points

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Personalized Welcome Messages

Tailor-Made-Conversation-Flows

Tailor-Made Conversation Flows

Zero-Customer waiting time

Zero-Customer waiting time

Omnichannel Customer Experience

Rich Media Support

Seamless Bot to Agent Transfer

Automate Routine Customer Inquiries

Single View of Customer

Unified Agent Desktop

Unified Agent Desktop

Ticket Management

Instant Access with Single Tap Chips

Instant Access with Single Tap Chips

Hear Why Customers Love Ameyo

Ready to boost your conversions with Google's Business Messages?

Brands Choose Ameyo

To Deliver Seamless Customer Experience

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4/5
Sankar Rao A.
Sankar Rao A.Director - Products
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
5/5
Shivam M.
Shivam M.Sr Network Engineer
Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
5/5
Ehab M.
Ehab M.Head of Electronic Banking
Easy to use and customize application with excellent support team
5/5
Mitesh S.
Mitesh S.System Support Engineer
I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

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Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
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Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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Take your Customer Experience to the Next level with

Ameyo’s Customer Engagement Platform

Frequently Asked Questions

Small businesses with few stores can get started using Google My Business App. For enterprises with many stores/branches, a partner, such as Ameyo can help you with the implementation and optimization. Ameyo’s cloud offering can help you get started with Google’s Business Messages quickly.

Prospective customers can start a conversation with your business by clicking on the “Message” icon within Google Search or Maps on their Android devices.