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Ameyo and Exotel Announce Merger

Convert Prospects Fast from Search and Maps using Google’s Business Messages

Increase conversions and reduce call volumes with this new channel of conversational marketing

Customer Engagement Platform

-- Trusted by 2000+ Enterprises in 60+ Countries --

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Why Google’s Business Messages?

68% of all website traffic comes from Search

Search is still the most important channel driving 68% website traffic of which organic search contributes to 40% while paid search contributes to 28%

(Source: SmartInsights)

75% of consumers prefer private messaging over traditional channels

Consumers prefer private resolution with 75% of consumers indicating that they would prefer to engage with a brand over private messaging channels than traditional channels

(Source: Conversocial)

Consumers require quick, contextual, and hyper-personalized responses

Consumers are impatient and expect immediate responses from brands for sales and service. Brands that meet these expectations in a quick and meaningful way will build strong relationships with their customer

Benefits of Google’s Business Messages

Contextual communication

Increase conversions with contextual and hyper-personalized conversations

Use Business Messages to have real-time conversations with your customers for sales or service directly within Google apps – Search & Maps. Hyper-personalize the conversations by connecting the customers with your local team.

Reduce Inbound call volume and costs

With Business Messages, customers can directly converse with the brand using a bot and live agent. This helps brands to reduce the incoming call volume and associated costs without affecting the customer experience

What is Google’s Business Messages

A new conversational channel to connect with your customers

Order based dialing
Mobile Conversational Channel
Google’s Business Messages is a mobile conversational channel that brings all the chats from different entry points of Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results. Customers with different devices - iOS, Windows, or Android can initiate a chat with the businesses using Google’s Business Messages.
Randomized Auto Dialing
Converse with Bot & Human Agent
Once the customer initiates a chat, a notification message is sent and then a bot initiates a conversation with the customer. Based on the nature of the query, Business Messages allow a seamless transition between a bot and a human agent. The bot helps businesses reduce the number of chats per agent, thus increases productivity.
Dialing based call
Rich Media Support
To provide ease of communication to the customer, Google’s Business Messages support different kinds of media like text messages, videos, GIFs, carousels, images, rich cards, and chip messages. Let the customers find a quick resolution to all their queries from within the Google Business Messages and increase conversions.
Order based dialing
Automated Ticket Creation and Routing
A new ticket is created when the customer initiates a conversation through Google’s Business Messages. This ticket can be further handled by a bot or agent and if the query is resolved instantly, it will be closed as a Lite Ticket. If the customer query remains unresolved, the automatically generated ticket will be routed to the right department or agent according to the predefined routing algorithm.
Randomized Auto Dialing
Improve Customer Experience with CSAT Data
Ameyo’s intelligent routing algorithm allows the brands to efficiently route the queries to the best-suited agent which helps them increase their responsiveness towards the customer. This further enhances the customer experience and customer satisfaction rate.With customer satisfaction data and feedback captured and shared by Google, brands can take necessary actions to further analyze and improve the customer experience.
Dialing based call
Rich Media Support
To provide ease of communication to the customer, Google’s Business Messages support different kinds of media like text messages, videos, GIFs, carousels, images, rich cards, and chip messages. Let the customers find a quick resolution to all their queries from within the Google Business Messages and increase conversions.

Use cases of Google’s Business Messages

Why Ameyo for Google’s Business Messages?

Omnichannel communication

Single Platform for all Customer Engagement Solutions

Ameyo’s omnichannel customer engagement platform helps you optimize the customer experience across the entire conversion journey from Message to Bot to a Human Agent

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Quick Implementation

With Ameyo’s cloud offering of Google’s Business Messages, you can get started quickly and have conversations with your customers in real-time

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Enterprise-grade security

Built for the Enterprise

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

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17+ years of Expertise in Customer Engagement

Ameyo has been providing customer engagement solutions for the last 17+ years. It helps consumer-facing brands implement results-focused engagement with customers across mediums like voice, email, chat, social media, and video for sales, on-boarding, customer service, and collections use cases

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Trusted-by-Global-Brands

Trusted by Global Brands

Ameyo has been trusted by 2,000+ brands across 21 verticals in 60+ countries including marquee brands like HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health and Lifestyle, Zolo, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr, Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), and VistaPrint

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pay-as-you-go

Pay as You Go

Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement.

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Get Started with
Google's Business Messages

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Ameyo's Integration with Google's Business Messages

Faster-Conversions-from-Multiple-Entry-Points
Faster Conversions from Multiple Entry Points
Personalized-Welcome-Messages
Personalized Welcome Messages
Tailor-Made-Conversation-Flows
Tailor-Made Conversation Flows
Zero-Customer
Zero-Customer waiting time
Rich-Media-Support
Rich Media Support
Seamless-Bot-to-Agent-Transfer
Seamless Bot to Agent Transfer
Automate-Routine-Customer-Inquiries
Automate Routine Customer Inquiries
single-view-of-customer
Single View of Customer
unified
Unified Agent Desktop
tickets-management
Ticket Management

Ready to boost your conversions with Google's Business Messages?

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Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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Ameyo's Customer Engagement Platform

Frequently Asked Questions

Small businesses with few stores can get started using Google My Business App. For enterprises with many stores/branches, a partner, such as Ameyo can help you with the implementation and optimization. Ameyo’s cloud offering can help you get started with Google’s Business Messages quickly.

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Prospective customers can start a conversation with your business by clicking on the “Message” icon within Google Search or Maps on their Android devices.

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