Convert Prospects Fast from Search and Maps using Google’s Business Messages
Increase conversions and reduce call volumes with this new channel of conversational marketing
Customer Engagement Platform
-- Trusted by 2000+ Enterprises in 60+ Countries --
Why Google’s Business Messages?
68% of all website traffic comes from Search
Search is still the most important channel driving 68% website traffic of which organic search contributes to 40% while paid search contributes to 28%
75% of consumers prefer private messaging over traditional channels
Consumers prefer private resolution with 75% of consumers indicating that they would prefer to engage with a brand over private messaging channels than traditional channels
Consumers require quick, contextual, and hyper-personalized responses
Consumers are impatient and expect immediate responses from brands for sales and service. Brands that meet these expectations in a quick and meaningful way will build strong relationships with their customer
Benefits of Google’s Business Messages
Increase conversions with contextual and hyper-personalized conversations
Use Business Messages to have real-time conversations with your customers for sales or service directly within Google apps – Search & Maps. Hyper-personalize the conversations by connecting the customers with your local team.
Reduce Inbound call volume and costs
With Business Messages, customers can directly converse with the brand using a bot and live agent. This helps brands to reduce the incoming call volume and associated costs without affecting the customer experience
What is Google’s Business Messages
A new conversational channel to connect with your customers
Mobile Conversational Channel
Converse with Bot & Human Agent
Improve customer experience with CSAT data
Use cases of Google’s Business Messages
Convert from Mobile Search
Google’s Business Messages can help convert searches into business opportunities. For example, an optical retail brand can use Google’s Business Messages to help customers to choose the right frame and lens, provide payment assistance to place an order, and answer other queries related to shipping and delivery. These quick responses help respond to customer queries instantaneously and boost the conversions
Provide after-sales support
Google’s Business Messages provides another channel for customers to reach out to brands for customer support. With Ameyo’s omnichannel ticketing solution, brands can get a unified view of customer’s conversations across channels and respond to queries through a single intuitive platform
Convert Users From Snippets and Web Widgets
Supported with rich media solutions, Google’s Business Messages enable you to share elements, like product recommendations in carousels, flight tickets, invoices, brochures, or user manuals.
Convert Users by generating URL based Entry Points
Google’s Business Messages enables agents to generate a URL-based entry point that can be used within email, SMS, websites, apps, or even QR codes using their agent ID.
Convert from Website (Coming soon)
A brand can soon add Google’s Business Messages to their websites to create rich, asynchronous messaging experiences that delight customers and drive business results
Convert from Maps
Within Google Maps, prospects can get immediate responses to questions like Store timings, product availability, pricing, and others. For example, a diagnostic lab can answer questions related to the COVID-19 test and provide information about other health packages, and lab timings
Why Ameyo for Google’s Business Messages?
Single Platform for all Customer Engagement Solutions
Ameyo’s omnichannel customer engagement platform helps you optimize the customer experience across the entire conversion journey from Message to Bot to a Human Agent
Built for the Enterprise
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
17+ years of Expertise in Customer Engagement
Ameyo has been providing customer engagement solutions for the last 17+ years. It helps consumer-facing brands implement results-focused engagement with customers across mediums like voice, email, chat, social media, and video for sales, on-boarding, customer service, and collections use cases
Trusted by Global Brands
Ameyo has been trusted by 2,000+ brands across 21 verticals in 60+ countries including marquee brands like HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health and Lifestyle, Zolo, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr, Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), and VistaPrint
Ameyo's Integration with Google's Business Messages
Faster Conversions from Multiple Entry Points
Personalized Welcome Messages
Tailor-Made Conversation Flows
Zero-Customer waiting time
Rich Media Support
Seamless Bot to Agent Transfer
Automate Routine Customer Inquiries
Single View of Customer
Unified Agent Desktop
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
Ready to boost your conversions with Google's Business Messages?
Sankar Rao A.
Director - Products
Sr Network Engineer
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014