Convert Prospects Fast from Search and Maps using Google’s Business Messages
Increase conversions and reduce call volumes with this new channel of conversational marketing
Customer Engagement Platform
-- Trusted by 2000+ Enterprises in 60+ Countries --
Why Google’s Business Messages?
68% of all website traffic comes from Search
Search is still the most important channel driving 68% website traffic of which organic search contributes to 40% while paid search contributes to 28%
75% of consumers prefer private messaging over traditional channels
Consumers prefer private resolution with 75% of consumers indicating that they would prefer to engage with a brand over private messaging channels than traditional channels
Consumers require quick, contextual, and hyper-personalized responses
Consumers are impatient and expect immediate responses from brands for sales and service. Brands that meet these expectations in a quick and meaningful way will build strong relationships with their customer
Benefits of Google’s Business Messages
Increase conversions with contextual and hyper-personalized conversations
Use Business Messages to have real-time conversations with your customers for sales or service directly within Google apps – Search & Maps. Hyper-personalize the conversations by connecting the customers with your local team.
Reduce Inbound call volume and costs
With Business Messages, customers can directly converse with the brand using a bot and live agent. This helps brands to reduce the incoming call volume and associated costs without affecting the customer experience
What is Google’s Business Messages
A new conversational channel to connect with your customers
Mobile Conversational Channel
Converse with Bot & Human Agent
Rich Media Support
Automated Ticket Creation and Routing
Improve Customer Experience with CSAT Data
Rich Media Support
Use cases of Google’s Business Messages
Convert from Mobile Search
Google’s Business Messages can help convert searches into business opportunities. For example, an optical retail brand can use Google’s Business Messages to help customers to choose the right frame and lens, provide payment assistance to place an order, and answer other queries related to shipping and delivery. These quick responses help respond to customer queries instantaneously and boost the conversions
Provide after-sales support
Google’s Business Messages provides another channel for customers to reach out to brands for customer support. With Ameyo’s omnichannel ticketing solution, brands can get a unified view of customer’s conversations across channels and respond to queries through a single intuitive platform
Convert Users From Snippets and Web Widgets
Supported with rich media solutions, Google’s Business Messages enable you to share elements, like product recommendations in carousels, flight tickets, invoices, brochures, or user manuals.
Convert Users by generating URL based Entry Points
Google’s Business Messages enables agents to generate a URL-based entry point that can be used within email, SMS, websites, apps, or even QR codes using their agent ID.
Convert from Website (Coming soon)
A brand can soon add Google’s Business Messages to their websites to create rich, asynchronous messaging experiences that delight customers and drive business results
Convert from Maps
Within Google Maps, prospects can get immediate responses to questions like Store timings, product availability, pricing, and others. For example, a diagnostic lab can answer questions related to the COVID-19 test and provide information about other health packages, and lab timings
Why Ameyo for Google’s Business Messages?
Single Platform for all Customer Engagement Solutions
Ameyo’s omnichannel customer engagement platform helps you optimize the customer experience across the entire conversion journey from Message to Bot to a Human Agent
Built for the Enterprise
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
17+ years of Expertise in Customer Engagement
Ameyo has been providing customer engagement solutions for the last 17+ years. It helps consumer-facing brands implement results-focused engagement with customers across mediums like voice, email, chat, social media, and video for sales, on-boarding, customer service, and collections use cases
Trusted by Global Brands
Ameyo has been trusted by 2,000+ brands across 21 verticals in 60+ countries including marquee brands like HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health and Lifestyle, Zolo, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr, Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), and VistaPrint
Ameyo's Integration with Google's Business Messages
Faster Conversions from Multiple Entry Points
Personalized Welcome Messages
Tailor-Made Conversation Flows
Zero-Customer waiting time
Rich Media Support
Seamless Bot to Agent Transfer
Automate Routine Customer Inquiries
Single View of Customer
Unified Agent Desktop
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
Ready to boost your conversions with Google's Business Messages?
Sankar Rao A.
Director - Products
Sr Network Engineer
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014