User Boot Camp
Familiarize yourself with Ameyo's optimized Call Quality Monitoring to make your Conversations better
20th Feb – Thursday, GMT 08:30 AM to 09:30 AM
Who should attend?
- Using Ameyo for Customer Service or Support Operations
- Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
- Currently Working as Ameyo Quality Analysts/Supervisors or playing an active role in Quality monitoring
- Currently Playing an active role in driving process improvements involving Ameyo
Join this webinar where we will guide you about call performance measures in Ameyo. Learn to analyze 100% of calls with actionable insights to improve conversations.
Meet Our Speakers
Sr. Associate – Product Marketing
In this webinar, you'll learn
The what and how of call quality monitoring in Ameyo.
Steps to access call details, call recordings and call scoring.
How to create QA parameters for agents and map users with their skills?
Tips to monitor agents and calls in real-time with call options like snoop, barge, and whisper.
Ways to apply data filters on agent monitoring view.
Explore easier identification of SLA Breach with configurations for color-coded thresholds.