User Boot Camp
Familiarize yourself with Ameyo's optimized Call Quality Monitoring to make your Conversations better
Who should attend?
- Using Ameyo for Customer Service or Support Operations
- Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
- Currently Working as Ameyo Quality Analysts/Supervisors or playing an active role in Quality monitoring
- Currently Playing an active role in driving process improvements involving Ameyo
In this session, we’ll look at
The what and how of call quality monitoring in Ameyo
Steps to access call details, call recordings and call scoring
How to create QA parameters for agents and map users with their skills?
Tips to monitor agents and calls in real-time with call options like snoop, barge, and whisper
Explore easier identification of SLA Breach with configurations for color-coded thresholds
Ways to apply data filters on agent monitoring view
Meet Our Speakers
Jasmine Aneja
Sr. Associate – Product Marketing Ameyo
Anuj Verma
Product Manager Ameyo