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Great Place to Work - Certified

User Boot Camp

Get the knack of personalizing Ameyo's Helpdesk Solution

Who should attend?

  • Using Ameyo for Customer Service or Support Operations
  • Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
  • Currently Working as Ameyo Administrators
  • Currently Playing an active role in driving process improvements involving Ameyo’s Helpdesk solution

In this session, we’ll look at

Tips for Ameyo’s Ticketing Configurations to suit your business requirements

Configuring custom patterns for ticket ids to have easier ticket identification

Controlling agent ticket visibility with different campaign and user-level access rights options

After Login Activties of agent and Agent privileges assignment

Configuring different ticket states relevant to your business

Meet Our Speakers

Rahul-Zutshi

Rahul Zutshi

Director – Strategy and Marketing Ameyo

Divya-Upadhyay

Divya Upadhyay

Sr. Manager – Product Management Ameyo