User Boot Camp
Get the knack of personalizing Ameyo's Helpdesk Solution
Who should attend?
- Using Ameyo for Customer Service or Support Operations
- Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
- Currently Working as Ameyo Administrators
- Currently Playing an active role in driving process improvements involving Ameyo’s Helpdesk solution
In this session, we’ll look at
Tips for Ameyo’s Ticketing Configurations to suit your business requirements
Configuring custom patterns for ticket ids to have easier ticket identification
Controlling agent ticket visibility with different campaign and user-level access rights options
After Login Activties of agent and Agent privileges assignment
Configuring different ticket states relevant to your business
Meet Our Speakers
Rahul Zutshi
Director – Strategy and Marketing Ameyo
Divya Upadhyay
Sr. Manager – Product Management Ameyo