Ameyo and Exotel Announce Merger

AI

Applications of AI that will Make You Rethink Your CX Strategy
Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI is based on the process of mimicking the human int...
Chabots-Ready to Overtake Customer Service in a Big Way (Infographic)
Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a h...
Re-Inventing Ticket Management System with AI
For a business or service provider, nothing is more painful than being slammed for slow and inactive customer support by their customers. And this is ev...