Call Center Agents

When an organization decides to set up its contact center, one of the most important (if not the most important) considerations is to decide whether to ...

Call centers are inherently seen as cost centers – cost of a lead, cost of conversion, cost of workforce, etc. As a result, BPO is a highly compet...

What is the end goal of your business? If you are making ends meet to make your customers happy and still the results are depressing, it’s time that you...

For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who have no to zero att...

When was the last time you walked into a car dealership only to be haggled by a pushy salesman and tons of paperwork? Or called a customer support numbe...

A lot of buzz has been witnessed these days around WebRTC and its relevance in contact centers. However, only a handful knows how WebRTC can actually he...

  At the heart of any call center is customer service. Call monitoring is an effective method to evaluate and improve the efficiency of your customer se...

  Generally, a low employee turnover in any organization would mean that employees are productive and don’t want to leave your organization in search of...

Real-time information helps every business to function smoothly. When you have information on the current state of your organization – especially ...

Call centers signify high-pressure work environments. Employees working in call centers are almost always under pressure to optimize performance and mee...