call center integration

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many i...

There’s a thing with technology – you can run from it; you can hide; but you can’t escape it.  What it promises us is so stunning and captivating,...

You may ask what is the meaning of CTI? Computer Telephony Integration or CTI is a technology that enables a computer to control a telephone i.e. the us...