Ameyo and Exotel Announce Merger

customer experience measurement

Assessing The Factors That Move CX Metrics
NPS, or Net Promoter Score, is one of the most popular metrics to measure customer satisfaction and loyalty to a brand. Because of the ease of gathering...
A Practical Guide to Customer Experience Measurement
When’s the last time you recall a smooth, streamlined, and pleasant experience while working with a brand? Or when you just had to share that one ...