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customer experience trends

Chabots-Ready to Overtake Customer Service in a Big Way (Infographic)
Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a h...
Mobile Banking, AI and Chatbots : Banking Infrastructure in Africa Embraces The Tech Revolution
In my earlier blog, I had highlighted the changing landscape of the banking ecosystem in Africa. With the onslaught of technology, stability of financia...
Future CX Trends: 5 Top Customer Experience Trends in 2018
Customer experience has taken the world by storm! Come 2018, it’s going to be a different ballgame if you want to make customer experience your pr...