customer experience trends
Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a h...
In my earlier blog, I had highlighted the changing landscape of the banking ecosystem in Africa. With the onslaught of technology, stability of financia...
Customer experience has taken the world by storm! Come 2018, it’s going to be a different ballgame if you want to make customer experience your pr...