Guest Post
Is your inbound call center relying heavily on your software solution? Have you encountered instances where your software failed and caused inconvenie...
The world is always changing and those who don’t change with it end up getting left behind. So is the scene with today’s markets. The internet has revol...
“Make a customer, not a sale,” said Katherine Barchetti. Barchetti’s featured customer satisfaction quote makes sense in the overall perception of havin...
We all are aware of the fact that contact center services have a huge part to play when it comes to improving an organization’s productivity and e...
Image Courtesy of Shutterstock The year is 1997. I am 16, and behind the wheel of my first automobile: a 1988 Toyota Camry in baby blue, courtesy of my ...