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Industry Challenges

3 Most Common Myths that Prevent SMBs from Moving to Cloud
  It has never been this difficult to run a small and midsize business. The biggest reason is that the shrinking world has brought the biggest players t...
Why Customer Interaction Management Software can Benefit E-Commerce Manifold
  Worldwide retail e-commerce sales will reach $1.915 trillion by the end of 2016. Yes, you read that correctly, and the figure is likely to more than d...
4 New Startup Trends in India that Deserve Serious Attention
  In one of our earlier blogs, I had talked about the top reasons why Indian startups fail, where I had cited that around 1000 startups have died in the...
The Startup Handbook to Effective Customer Service and Sales [Free Ebook]
  The culture of founding new companies has grown leaps and bounds in recent years. Undoubtedly, startups have changed the face of business and technolo...
How Contact Center Technology is Revolutionizing the Car Rental Industry
The car rental industry took in around $27 million in revenue last year. With a million-dollar increase over 2014, the rental industry is expanding as m...
The Ultimate Guide to Revolutionize Customer Experience in Logistics Industry [FREE Ebook]
The era of digitalization has terraformed multiple ways how logistics providers are operating these days. Today, manufacturers, distributors, suppliers,...
How to Nudge the Entrepreneur in You?
  Another eventful week has passed, like the so many previous ones. If I am to begin this blog post with a question, I would really want to probe you an...
The Ultimate Guide to Build a Modernized and Future-Ready Contact Center [Free Ebook]
  To cater to the demands of today’s informed and tech-savvy customers, it’s crucial for companies to offer a world-class customer service at all touch ...
Why Insurance needs Omnichannel Customer Experience at the earliest
  Customer experience is the new battlefield for organizations talking about creating seamless customer journeys. When it comes to the insurance sector,...
The Ultimate Guide to Revolutionize Customer Experience in Travel & Hospitality Industry...
The travel & hospitality industry is expanding with people planning to travel more these days. According to a survey in 2016 by TripAdvisor based on...