Customer Service Tools That Boost Agent Productivity
Empower your Agents with the Best-in-Class Customer Service Tools
Unified Platform for All Activities
AI-Based Customer Insights
Integrated Knowledge Base
Low Complexity Tickets
Field Agent Capabilities
Streamline your field service operations by allowing field agents, who provide services at the customer location, an easy access to tickets on-the-go. With Ameyo FusionCX, the tickets are pushed through a back office agent who can update the ticket status in real-time while field agents connect with customers on the field to resolve their queries. This helps to expedite your last mile ticket resolution and ensure customer delight.
Mobile Agent Capabilities
Team Collaboration Capabilities
When an agent needs assistance to solve a customer query, he can check if other agents are available to help him and can internally call the specific agent, while being on call with the customer. This real-time collaboration will enable faster intra-communication and much faster query resolution. Customer Service tool enables agents and supervisors to internally collaborate with one another through internal chat option.
As agents move to different campaigns based on business needs, Ameyo offers a multi-campaign login option that empowers businesses to optimize their agent performance and productivity. Cross-campaign management enables agents to interact with their customers across different channels and resolve tickets based on priorities.
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors ...
Agent-assisted automation is a form of technology that is becoming increasingly popular among call centers around the world. Already...
We all are aware of the fact that contact center services have a huge part to play when it comes to improving an organization’...