Management Framework Architecture

Gear up for Enterprise-Scale Contact Center Deployment

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    Aegon Life

    Provide Security to your Customers with Ameyo Platform

    Application Security

    Get enterprise-grade security features and best practices to address vulnerabilities

    Regulatory Compliance

    Implement capabilities to ensure complete compliance to adhere to contact center regulations.

    Conversation Framework

    Capture, group and preserve contextual interactions over multiple media

    Looking for a Scalable and Robust Call Center Platform?

    Establish Scalable Contact Center

    Scale as fast as your business is growing with the right multi-node enabled horizontal scaling technology. Scale up to 30,000 users by adding multiple application servers under one single management server. Stay prepared for your unpredictable call spikes with 24/7 on-demand scalability.

    Expand with a Multi-Tenant Solution

    Have a cloud-hosted, robust and scalable multi-tenant call center solution and manage them centrally with the management server. Save on your Opex with shared resources in a common cloud environment. Set up a cost-effective, reliable contact center to handle your different business processes with separate partitions for your tenants. Manage your users centrally by creating users in a specific tenant from Management Server.


    Build Up Multi-Site Contact Centers

    Grow your business and serve your customers from anywhere and everywhere with multi-site call center management. Give your contact centers demographic diversity and geographic divergence to better serve a nationwide customer base. Ensure business continuity with contact center multi-site handling to prepare for failovers and disaster recovery. Do not compromise with your agent productivity in the times of failover at one site with the other sites being fully functional. Manage your sites centrally with common system management functions.



    Set-up Centralized Management

    Control, monitor and manage all applications from a single point i.e. the management layer. Convenient access to all the management applications at one place. Centrally log in to the system to ensure personnel authentication for the easy tracking of interactions. Have a smooth run of multi-site set up with the central management of your sites with the management server. Maintain a single point of integration point for data where the data gets automatically distributed to the relevant contact center.

    The Ameyo Advantage

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    Honorable Mention in Gartner Magic Quadrant for 3 Years

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    Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

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    Deloitte Technology Fast 500 ASIA PACIFIC, 2014


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