Workflows use predefined sequences of steps and tasks to route different kinds of information among different kinds of workers. In essence, tasks are the elements that do something in a process. Forms are used to collect information from users and to present information to users. Forms help users view and provide information about objects that workflows run against.

Create custom workflows to automatically assign tasks and route information based on your organization’s unique workflow.

Microservices architecture sees major upgrades in Fluid. Services can now access their configuration from a common configuration microservice. The configuration services can be set up to have redundancy independent of the runtime microservices that do the business logic ensuring high availability and up-time. Chat, Voice and ticketing as separate microservices with which upgrading, scaling up-down and maintenance activities on one of the channels can be done without impacting the other channel. Media handling has been rearchitected to allow very high scale setups and higher utilization of telco lines.