To keep our prospects, partners and customers abreast with the latest happening from the contact center world, we bring to you recordings of our webinar discussions with industry evangelists.
The COVID19 pandemic has transformed the way organizations do business – with work from home becoming the new normal.
There are many cloud contact center players available in the market. However, having a technology partner which can offer a locally hosted cloud solution is a cherry on the cake.
Join Rishu Kapoor, AVP-Business Development, Kochartech, and Gaurav Singh, Senior Manager- Product Marketing, Ameyo as they discuss why knowledge management is essential for improving the quality of service
According to CEB report, 94% of customers who have minimal-effort service experience will buy from that company again.
According to Forbes magazine, businesses lost over $75 billion in 2017 owing to bad customer service
Increasing sales and in-turn the profits is one of the main goals of any organization looking for sustained growth.
2020 is round the corner, and its time for Contact centers to plan towards redefining their customer experience strategy from start to finish.