To keep our prospects, partners and customers abreast with the latest happening from the contact center world, we bring to you recordings of our webinar discussions with industry evangelists.

How to build Work From Home Ready Contact Centers

In this Covid’19 crisis, identifying and building the organization’s readiness for remote operations has gained paramount importance.

Reduce Customer Service Cost by 20% with Knowledge Management

Join Rishu Kapoor, AVP-Business Development, Kochartech, and Gaurav Singh, Senior Manager- Product Marketing, Ameyo as they discuss why knowledge management is essential for improving the quality of service

Create Effortless Customer Support Experiences with a Context-Driven Call Center Solution

According to CEB report, 94% of customers who have minimal-effort service experience will buy from that company again.

Contact Center from Infrastructure to Business Enabler: Webinar

According to Forbes magazine, businesses lost over $75 billion in 2017 owing to bad customer service

How to close more deals with effective sales management?

Increasing sales and in-turn the profits is one of the main goals of any organization looking for sustained growth.

Building a 2020 strategy for an Omnichannel Contact Center

2020 is round the corner, and its time for Contact centers to plan towards redefining their customer experience strategy from start to finish.

Leverage the Power of an Omnichannel Customer Experience Strategy

Discover the True Potential of ‘Phygital’ Omnichannel Customer Experience. These Insider Click-to-Collect Strategies offer the Ultimate Competitive Advantage over.

Webinar : Role of Artificial Intelligence in Building a Seamless Customer Experience

Learn how to Automate customer service using Customer Experience AI and customer service bots to give relevant information using customer’s messaging interface.

The Digital Shift : Moving from Legacy Experience To Omnichannel Experience

Learn how changing contact center landscape is driving infrastructure modernization and transforming the Customer Experience in the African market.