Revolutionize Customer Service in the Contactless World
The pandemic has changed the way organizations do business. Remote working, which was earlier thought of a challenge has now become the new way of life. Enterprises across the globe are looking to make the most of the situation by investing in the right technology which stands the test of time and allow them to flourish in the contacless world.
Join our experts on the webinar as we discuss:
- Possible ways to build a secure & robust remote contact center
- Our learnings from transforming Contact Center systems and operations for remote working
- Best practices to maintain full control over operations & IT infrastructure while working remotely
- Ways to overcome agent infrastructure challenges while working from home
- Learnings from SP Madrid's successful transition to remote operations during COVID-19