Call Center Software for Enterprises in Saudi Arabia
All in one Customer Engagement Platform
Remote Contact Center
Work from home solution for remote agents
Mobile Call Center
Full-stack contact center capabilities on mobile
Convert every interaction into a ticket
Cloud-based Contact Center
Scalable and flexible contact solution
Intuitive and powerful helpdesk system
Debt Collection Software
Automate your debt recovery
Artificially Intelligent Bots
Conversational bots for virtual assistance
Call Center Solution
Omnichannel call center solution
Customer Service Software
Deliver a delightful customer service experience
Customer Support System
For first contact resolution
Put an End to Your Contact Center Woes
Be Up and Running in No Time
Don’t let the legacy solutions be a blocker in the growth of your business. Get a call center software that aligns with your business goals while making the lives of the call center managers and agents easier. Set Up an on-premise, cloud-based call center software, or hybrid contact center that best suits your requirements. Do away with the limitations of a legacy call center system by opting for a solution that is fast to deploy and easy to operate.
Enjoy an Array of Features
Agents have access to all the inbound and outbound call center features like auto-dialers – predictive, preview and progressive, interactive voice response, ACD, and other telephony features to put a call on hold, call transfer, call conference, etc. A feature-rich solution to cater to the needs of your call center agents and business goals.
Customer Engagement on Every Channel
Interact with your customers on their preferred channel with omnichannel contact center solutions. Be it email, live chat, social media (Facebook Twitter), WhatsApp, or the age-old voice channel – be where your customers are. View complete customer journey on a unified agent desktop to have contextual, quality conversations, and resolve the queries faster.
Measure Call Center Metrics
Keep an eye on every campaign, queue, conversation with live-dashboards. Measure your agent’s performance with real-time reporting and monitoring, and understand the effectiveness of each channel. Use the data to make effective decisions about call center operations along with designing the training programs for agents.
Easy and Seamless Integrations
Readily available connectors to integrate with leading CRM and helpdesk systems like Freshdesk, Zoho, Zendesk to name a few. Easily integrate with any existing or other third-party systems to maintain smooth functioning and remove siloed conversations.
Ready to Setup Your Call Center?
The Best Customer Service Software for Enterprises
Banking and Insurance
Deliver a digital customer experience with omnichannel customer support. Streamline all your customer queries to create a ticket and seamlessly transfer interactions from one channel to another while maintaining the context and having a personalized conversation. Improve collections, conversions, and telesales while ensuring a reduction in the delinquency rate.
Personalize your patient experience while delivering top-notch service. Integrate with appointment booking systems and automate your workflows to send pre-recorded reminders for upcoming appointments and post-discharge follow-ups. Offer live webchat and in-app chat using artificially intelligent chatbots to further speed up the process while taking off some workload from your customer service reps. Thus, allowing them to prioritize more urgent patient care queries and further elevate the patient experience.
Exceed your customers’ service expectations with a solution that allows you to ace your pre and post-sales services. With many call center solution providers in Saudi Arabia, opt for a solution that offers effective lead management to increase conversions, payments, communication, and promotion. Integrate Ameyo Contact Center solution with your dealership system to have two-way sync and have complete visibility of customer data which in turn helps in delivering personalized customer experience.
Be proactive with Ameyo’s self-service options to allow the customers to resolve their queries themselves – without agent intervention. At the same time, use call center dialer and inbound call center capabilities to efficiently handle the customer queries by routing them to the right department/agent based on their expertise and skill set. Configure the rules to trigger a set of activities based on the time elapsed or event occurrence. For instance, when payment is successful, send an automated email to the customer informing them of the order being placed successfully. Make use of every touchpoint to delight your customers and leave them with a happy memory.
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
Sankar Rao A.
Director - Products
Sr Network Engineer
Head of Electronic Banking
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014