Call Center Software for Enterprises in

Saudi Arabia

Solutions for All

All in one Customer Engagement Platform

remote-icon

Work from home solution for remote agents

mobile-call center

Full-stack contact center capabilities on mobile

ticketing-system

Convert every interaction into a ticket

Scalable and flexible contact solution

helpdesk software

Intuitive and powerful helpdesk system

debt-collection

Automate your debt recovery

AI-bots

Conversational bots for virtual assistance

omnichannel-call-center

Omnichannel call center solution

Deliver a delightful customer service experience

For first contact resolution

Contact Center Software

Put an End to Your Contact Center Woes

Be Up and Running in No Time

Don’t let the legacy solutions be a blocker in the growth of your business. Get a call center software that aligns with your business goals while making the lives of the call center managers and agents easier. Set Up an on-premise, cloud-based call center software, or hybrid contact center that best suits your requirements. Do away with the limitations of a legacy call center system by opting for a solution that is fast to deploy and easy to operate.

be-up
call-monitoring-service01

Enjoy an Array of Features

Agents have access to all the inbound and outbound call center features like auto-dialers – predictive, preview and progressive, interactive voice response, ACD, and other telephony features to put a call on hold, call transfer, call conference, etc. A feature-rich solution to cater to the needs of your call center agents and business goals

Customer Engagement on Every Channel

Interact with your customers on their preferred channel with omnichannel contact center solutions. Be it email, live chat, social media (Facebook Twitter), WhatsApp, or the age-old voice channel – be where your customers are. View complete customer journey on a unified agent desktop to have contextual, quality conversations, and resolve the queries faster.

customer-engagement
call-center-metrics

Measure Call Center Metrics

Keep an eye on every campaign, queue, conversation with live-dashboards. Measure your agent’s performance with real-time reporting and monitoring, and understand the effectiveness of each channel. Use the data to make effective decisions about call center operations along with designing the training programs for agents.

Easy and Seamless Integrations

Readily available connectors to integrate with leading CRM and helpdesk systems like Freshdesk, Zoho, Zendesk to name a few. Easily integrate with any existing or other third-party systems to maintain smooth functioning and remove siloed conversations.

seamless-integration

More Call Center Software Features

Enterprises

The Best Customer Service Software for Enterprises

Banking and Insurance

Deliver a digital customer experience with omnichannel customer support. Streamline all your customer queries to create a ticket and seamlessly transfer interactions from one channel to another while maintaining the context and having a personalized conversation. Improve collections, conversions, and telesales while ensuring a reduction in the delinquency rate.

National Life & General Insurance Company

Learn how NLGIC, Oman leveraged automation to expand their business presence

Healthcare

Personalize your patient experience while delivering top-notch service. Integrate with appointment booking systems and automate your workflows to send pre-recorded reminders for upcoming appointments and post-discharge follow ups. Offer live webchat and in-app chat using artificially intelligent chatbots to further speed up the process while taking off some workload from your customer service reps. Thus, allowing them to prioritize more urgent patient care queries and further elevate the patient experience.

fortis

Fortis

Learn how Fortis achieved cross-channel interactions for appointment booking
automobile

Automobile

Exceed your customers’ service expectations with a solution that allows you to ace your pre and post-sales services. With many call center solution providers in Saudi Arabia, opt for a solution that offers effective lead management to increase conversions, payments, communication, and promotion. Integrate Ameyo Contact Center solution with your dealership system to have two-way sync and have complete visibility of customer data which in turn helps in delivering personalized customer experience.

leading-automotive-company-logo

Leading Automotive Company (AutoXpress)

Learn how a leading automotive company enabled omnichannel interaction on customers’ preferred channels

Ecommerce

Be proactive with Ameyo’s self-service options to allow the customers to resolve their queries themselves – without agent intervention. At the same time, use call center dialer and inbound call center capabilities to efficiently handle the customer queries by routing them to the right department/agent based on their expertise and skill set. Configure the rules to trigger a set of activities based on the time elapsed or event occurrence. For instance, when payment is successful, send an automated email to the customer informing them of the order being placed successfully. Make use of every touchpoint to delight your customers and leave them with a happy memory.

boutiqaat-new-logo
ecommerce02

Ameyo Features

Get an Edge with Ameyo Contact Center Features

Ready to Setup Your Call Center?

Trust of 2000+ Enterprises in 60+ Countries

Our Trusted Partners in Saudi Arabia

mel
tawasol