Cloud Dialer Software for Call Centers
Companies across the globe are choosing Ameyo
What is Cloud Dialer?
A cloud-based outbound dialer automates your outbound calling process by hosting dialing processes on the cloud. It eliminates the need to set up an in-house dialer while saving agents’ time and increasing your call connect rate.
Why Do you Need a Cloud-based Dialer Software?
There are multiple reasons why call centers should set up a cloud dialer mechanism. It reduces dependency on the local device and enables secure remote access. Apart from automating outbound calling, it saves time, money, effort while improving the overall customer experience and the quality of conversations.
Benefits of Cloud Dialer
Automate Outbound Calling
Automatically dial out numbers from your contact list without agent intervention
Boost Agent Productivity
Save agents’ time in manually dialing numbers while reducing human error
Resource Optimization
Get more done with limited agents by increasing agent productivity and overall performance
Increase Conversion Rate
Know the best time to call with an intelligent cloud outbound dialer software to boost sales
Improve Lead Management
Apply various rules to filter and manage your contact list to ensure higher call connects
Higher ROI
Cloud-based setup needs a lower setup cost to enable smooth operations and enhance call center ROI
Features of Best Cloud Dialer Software
Predictive Dialing
Progressive Dialing
Lead Management
Click-to-Call
DNC/DND List Filtering
CRM Integration
Real-time Call Monitoring
Outbound Reports
Call Recording
Call Management Options
Time Zone Management
Best Time to Call
Still, confused about the right Dialer for your Business?
Types of Cloud Dialers
Predictive Dialer
Cloud predictive dialer is an outbound automated dialer that improves agent efficiency by dialing multiple numbers at the same time based on the pacing ratio and previous attempts while connecting only answered calls to agents. The predictive dialer software intelligent uses the call metrics to predict the moment when an agent will be available to take the next call. This ability to dial multiple outbound calls while having the functionality to automatically tweak the numbers of contacts dials based on various parameters sets it aside from other auto-dialers.
Power/Progressive Dialer
A power dialer, also known as a progressive dialer is an autodialer that works on a configurable calls-to-agent ratio. The biggest benefit of having a progressive dialer over other cloud-based outbound dialers is that since the agent is connected first, the prospect on the other side of the call is not left hanging. A power dialer is most suitable for smaller caller centers with fewer working on high-quality leads.
Preview Dialer
As the name suggests, a preview dialer provides a glimpse of key customer information to the agent before initiating the outbound call. With preview dialer software, the agent has the option to skip a particular contact and move onto the next one. The preview dial is beneficial for call centers that are managing HNI prospect data and need their agents to be empowered with the right information to have qualified and effective interactions.
Ready to Take your Outbound Calling to the Next Level?
How to Choose the Right Cloud Dialer Software?
Factors to Consider while choosing the Best Cloud Dialer Software for your Call Center
Size of Call Center
The size of your call center or business is one of the key factors in determining the most suitable dialer for your business. An enterprise with a larger customer base and more people to reach out should opt for a predictive dialer. Alternatively, a smaller business can look towards a progressive (power) dialer to ensure quality one-on-one customer engagement.
Target Audience
Understanding the audience that you cater to goes a long way in choosing the right cloud call center dialer. If you have a larger customer base then the predictive dialer is your best bet. However, if you have a refined sales process in place with a decent target audience then a power dialer is the way to go. And for high value and high detailed customers, it’s best to opt for a preview dialer.
Out of the Box Integrations
Smooth integrations with major CRMs is something that one needs to consider. A well-integrated dialer system along with CTI integration provides the agents with all the relevant customer information on a single screen – without having to manage different systems and tools. With this, the agents can easily push and pull the data from CRMs without compromising on the experience of the customer.
Call Center Reporting
Real-time call monitoring, detailed outbound reports are some of the ways to be on top of your call center operations. Having the ability to monitor a live call by snooping, barging, or having a conference call, can be an effective way for the supervisors to judge the quality of conversations and identify the gaps to further improve the quality and agent performance.
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
Senior CX Specialist Khan Bank
Kingsley Bennett
CEO Metro Edge Technologies
Mukund Kulashekaran
SVP of Business Urban Company
Amit Sharma
Head of Customer Lifecycle Management Spice Money
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
