Accelerate Prospect Engagement With Digital Sales Solution
Ameyo digital sales solution is a smart lead management system that enables inside sales teams to minimize lead turn around time (TAT) across different lead sources. All manual mundane tasks like calls, notes, status updates are automated, limiting instances of human error and enhances agent productivity and engagement.
Additionally, Ameyo empowers management to take data-driven decisions and minimizes prospect drop-offs at every lead stage.
Why do you need a Digital Sales Solution?
Multi-Channel Lead Capture
Digital sales solution by Ameyo assures no lead leakage. It seamlessly integrates with leading industry CRM’s – SugarCRM, MS Dynamics and Marketing Automation Platform- Leadsquared. Achieve two-way synchronization between CRM platform and Ameyo seamlessly. Keep sales reps on their toes at all times, thanks to real-time alerts and notifications.
Intelligent Lead Assignment
Set customized rules to auto assign leads from different channels. The system also facilitates role-based authorization relevant for organizing the sales funnel from top to bottom. Drive quality connects by ensuring agents always have a contextual conversation with customers.
Higher Lead Conversion
Adopt flexible dialing strategies to increase prospect coverage and push engagement by automating sales follow up, using call back feature. Empower management to measure channel effectiveness through unified conversion reporting and track agent performance data on the fly.
Engage and Sell Better with Ameyo Digital Sales Solution
No Lead Leakage
Make each interaction count and prevent lead leakage with Digital Sales Solution. Assign leads to the efficient agents and configure routing rules for each queue and campaign. Allow your customers to interact with their preferred agents thus delivering customer satisfaction. Address each customer individually with skill based routing and ensure them a better customer service.
Increase Call Connect and Contact Coverage
Automate dialing intelligently to increase call connect ratio. Reduce agent’s call wait time with predictive dialer and map average handling time, call drop ratio and agent’s availability in the queue. Progressive dialer only direct those calls to agents which are connected with customers thus reducing agent’s idle time.
Contextual Engagement
Allow your agents to access customer conversation history to be better prepared with contextual information for the next interaction. Eliminate the task of manually updating customer information in CRM view. Integrate your existing CRM with Ameyo Digital Sales Solutions and ensure that all customer data is available in one interface.
Track Channel Conversion
Grow your business with omnichannel and analyze which channel fits your business specific needs. Understand your customer’s preferred channels by mapping the conversion rate on each channel individually. Get customized reports for these channels in any format and share it with your team to analyze channel performance. Monitor the productivity per agent per channel with call summary, agent summary and customer summary and analyze which channel is performing better.
CUSTOMER SUCCESS STORY
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
VIKAS KAPOOR
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
