IVR System and Software

Identify, segment and route customers to the best agent

Build a Personalized IVR

Design an IVR which is relevant to your business. Make it your own by personalizing the flow according to various factors such as the number and name of IVR options, professional greetings or even the music which you want to play while the customer is waiting in the queue. The theme of IVR script should align with the overall messaging of your brand to maintain consistency and professionalism.

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Flexibility-at-its-Best

Flexibility at its Best

High level of flexibility to design the IVR based on configurable workflows. Treat your IVR like a tree which can branch out in any direction. Recording and playing custom prompts, call routing, queue management, prioritized routing, information about business hours – you name it, and you can do it. Ameyo brings to you an IVR software which can be molded to your unique business needs.

Self Service Automation

Maneuver the customers to get the answers without the need for any assistance on the part of the agents or customer support team. Reducing the workload of the agents and leaving them with the time to divert their attention to more pressing matters on one hand, and encouraging the customers to be self-reliant to independently solve their issues.

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Something More About IVR

Collaboration

Skill-Based Routing

Route the customer to the best - suited agent according to the level of expertise

Agent-routing

Circle Based Routing

Routing based on the telecom circle from which the call has originated

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Business Hours

Define working hours and route all calls post that to voicemail

CUSTOMER SUCCESS STORY

Jordan Ahli Bank

Learn how Ameyo helped a leading financial service provider improve their customer satisfaction score by 30%.

Automate Your Call Center Operations with Ameyo Voice

Collaboration

ACD

A telephony system to answer and intelligently route the incoming calls to the right department

Agent-routing

Auto Dialer

Automate dialing process to power up your outbound customer interactions and improve call center agent productivity.

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Call Monitoring

Monitor agents by listening to their live calls and assisting them during any conversation with the customer if required to handle interactions better.

Want to Design your own IVR Flow?