IVR (Interactive Voice Response) System and Software
Identify, Segment and Route Every Customer Call To The Best Suited Agent with an Intelligent IVR System for Call Center
Build a Personalized IVR
Design an IVR which is relevant to your business. Make it your own by personalizing the IVR system flow according to various factors such as the number and name of IVR options, professional greetings or even the music which you want to play while the customer is waiting in the queue. Smart IVR optimization ensures that the theme of IVR script aligns with the overall messaging of your brand to maintain consistency and professionalism.
Flexibility at its Best
High level of flexibility to design the IVR based on configurable workflows. Treat your IVR system like a tree which can branch out in any direction. Recording and playing custom prompts, call routing, queue management, prioritized routing, information about business hours – you name it, and you can do it. Ameyo brings to you a smart IVR software which can be molded to your unique business needs.
Self Service Automation
Maneuver the customers to get the answers without the need for any assistance on the part of the agents or customer support team. A dynamic IVR system reduces the workload of the agents and lets them divert their attention to more pressing matters on one hand, and encouraging the customers to be self-reliant to independently solve their issues.
Design Customized IVRs With Ameyo IVR System
Route the customer to the best - suited agent according to the level of expertise
Circle Based Routing
Routing based on the telecom circle from which the call has originated
Define working hours and route all calls post that to the voicemails
CUSTOMER SUCCESS STORY
Jordan Ahli Bank
Learn how Ameyo helped a leading financial service provider improve their customer satisfaction score by 30%.
Automate Your Call Center Operations with Ameyo Voice
Want to Design your own IVR Flow?
Weave the complete customer engagement strategy
Improve your call center operations with an IVR system that covers all your inbound call center needs.
Learn more about how you can design an IVR flow better: