IVR System and Software
Identify, segment and route customers to the best agent
Build a Personalized IVR
Design an IVR which is relevant to your business. Make it your own by personalizing the flow according to various factors such as the number and name of IVR options, professional greetings or even the music which you want to play while the customer is waiting in the queue. The theme of IVR script should align with the overall messaging of your brand to maintain consistency and professionalism.
Flexibility at its Best
High level of flexibility to design the IVR based on configurable workflows. Treat your IVR like a tree which can branch out in any direction. Recording and playing custom prompts, call routing, queue management, prioritized routing, information about business hours – you name it, and you can do it. Ameyo brings to you an IVR software which can be molded to your unique business needs.
Self Service Automation
Maneuver the customers to get the answers without the need for any assistance on the part of the agents or customer support team. Reducing the workload of the agents and leaving them with the time to divert their attention to more pressing matters on one hand, and encouraging the customers to be self-reliant to independently solve their issues.
Something More About IVR
Route the customer to the best - suited agent according to the level of expertise
Circle Based Routing
Routing based on the telecom circle from which the call has originated
Define working hours and route all calls post that to voicemail
CUSTOMER SUCCESS STORY
Jordan Ahli Bank
Learn how Ameyo helped a leading financial service provider improve their customer satisfaction score by 30%.