Satisfying customers throughout their journey has always been at the heart of business strategy, In the past few years, more emphasis was being laid on spreading smiles and delivering consistent experience. Well, 2017 is the year for creating inspiring memories that your customers will not only remember but at the same time will be compelled to spread good word about your brand.
The number of channels through which customers interact with brands has increased tremendously and thus, a strategy in place is very necessary to determine the future performance of the business. It is not advisable for businesses to dwell upon the old school methods for servicing customers. Rather, creating an impeccable strategy that not only helps in winning back lost customers but at the same time creates a bucket for welcoming the new bunch of users can be a quick way to start with.
The below infographic by Provide support will take you through some of the most important facts and trends that will not only decide the existence of business but at the same time will help in improving the current ROI along with increased Customer lifetime value. Let’s have a quick look at the statistics: