customer engagement

The future of customer-centric businesses and marketing will be more diverse, inclusive, and connected to the real needs of the customers. Technology co...

Technology is ever-evolving, and it brings out the best with it to enable businesses to interact with their existing customers as well as potential cust...

With the lockdown enforcing the contactless onboarding process as the new normal for most financial institutions, Video KYC is rising as the new digital...

Offline KYC took a toll on NBFCs, involving customer onboarding costs, documentation costs, and making it difficult for startups to broaden their custom...

Amid the COVID-19 crisis, the majority of businesses are working remotely, demanding the refined process to continue customer onboarding effortlessly. R...

How are you keeping up with the background verification and customer onboarding process in the lockdown period? With Aadhar becoming the source of ident...

Do you know what your customers truly love? Yes, the answer is Great In-Product Experience! It’s not the new world of customer experience we’re entering...

  After the success of Conversations’ 19 in Zambia and Zimbabwe, it was time to move on to the Middle East (ME). We started our ME leg with the city whi...

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...

The landscape of contact center technologies has changed over decades and with customers becoming more informed and tech-savvy, the face of customer ser...