contact center

Irrespective of the type of business you run, your customers expect a lot in terms of proactive communication. They need your team to offer required sup...

Within the contact center industry, remote work is emerging as an opportunity and a challenge, with supervisors having to adjust to the new norm and ada...

There is no question that Artificial intelligence has taken the world by storm. However, no matter where you go, whatever you do, Artificial intelligenc...

Contact centers act as a spine of good customer experiences. A modern contact center is a primary location that shapes both inbound and outbound communi...

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close a...

What is Workflow? A workflow is a sequence of recurring tasks, comprising interdependent business processes needing completion to reach a specific goal....

Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the cus...

Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Consumers find it easy t...

As a worldwide concern over COVID-19 (coronavirus) grew, we saw businesses adapting to the new way of working. Contact centers saw some significant chan...

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...