Ameyo and Exotel Announce Merger

contact center

Hosted Contact Center: How They’ve Changed the Landscape of Customer Support?
Irrespective of the type of business you run, your customers expect a lot in terms of proactive communication. They need your team to offer required sup...
Why Remote Work Is Tough on Contact Center Supervisors & How to Simplify It
Within the contact center industry, remote work is emerging as an opportunity and a challenge, with supervisors having to adjust to the new norm and ada...
Top 5 Successful Examples of AI in Contact Centers
There is no question that Artificial intelligence has taken the world by storm. However, no matter where you go, whatever you do, Artificial intelligenc...
Not Sure What’s Missing in Your Contact Center? Video Could be the Answer
Contact centers act as a spine of good customer experiences. A modern contact center is a primary location that shapes both inbound and outbound communi...
How Can Contact Center AI Change (and Lift) Customer Experience and Engagement?
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close a...
A Complete Guide on Contact Center workflow
What is Workflow? A workflow is a sequence of recurring tasks, comprising interdependent business processes needing completion to reach a specific goal....
4 Key Pieces your Contact Center is Missing & You Don’t Even Know
Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the cus...
Live Chat Improves Customer Satisfaction: How You Can Leverage
Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Consumers find it easy t...
Are Remote Contact Centers the Future: Whitepaper?
As a worldwide concern over COVID-19 (coronavirus) grew, we saw businesses adapting to the new way of working. Contact centers saw some significant chan...
Conversations'19 Tour Reaches Zambia and Zimbabwe
We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...