In 2015, contact centers witnessed tremendous transformations in customer communications and expectations, which seems to never cease. 2016 looks to be no different, but with more changes and trends that is going to pick up steam.
Contact center is no more a customer support or service department that is perceived as a cost center by the rest of the organization. With time, contact centers have evolved into becoming strategic assets to the company by transitioning itself into a customer-centric revenue model.
Ameyo team has compiled a list of 7 contact center trends that is going to reshape the realm of customer experience and technology advancements in customer communications in 2016.
Download the free ebook – 7 Contact Center Trends for 2016 to learn the new and upcoming trends in the contact center world to make sure your contact center is not sitting out.