Ameyo is an all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences, has bagged the 2016 Frost & Sullivan Asia Pacific Contact Center Infrastructure Price/Performance Value Leadership Award.
The Frost & Sullivan Award for Price Performance Value Leadership of the Year Award is given to the company that has provided customers with the solution and/or service that provides the highest ratio of value to cost. Frost & Sullivan’s industry analyst team benchmarks market participants and measures their performance through independent, primary interviews, and secondary industry research in order to evaluate and identify best practices. Each year, Frost & Sullivan awards companies who have demonstrated excellence in implementing strategies that proactively create value for its customers with a focus to improve the return on investments that customers make in their services or products. The contenders of this award were evaluated based on combination of Price Competitiveness, Features/Functionality, Ease of Use, and Service Effectiveness.
With its impressive overall performance, Ameyo has earned Frost & Sullivan’s 2016 Asia Pacific Customer Contact Center Infrastructure Price/Performance Value Leadership Award. Ameyo has provided customers with a product that provides quality, while staying extremely competitively priced. Ameyo with its price competitive strategy to meet the needs and demands of its customer has shown an impressive growth for its software licenses by 38%.
Speaking on the occasion Bishal Lachhiramka, CEO, Ameyo said, “We are really delighted to achieve the 2016 Frost & Sullivan Asia Pacific Customer Contact Infrastructure Price / Performance Value Leadership Award. Our constant endeavour towards building innovation excellence in our daily operational activities is what that has set us apart from the crowd. Ameyo is extremely thrilled to be a proud recipient of the award as we support an omni-channel experience and better manage cost; enterprises seek a solution that knits together complementary functionality to broaden the experience of our customer. The award is the testimony of our commitment and consistency towards maintaining extraordinary standard of service levels.”
Ameyo, one of the market leaders in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise, by leveraging knowledge management and interaction orchestration capabilities is trusted by over 1,600 plus customers in 60 countries. Over the years, Ameyo has evolved to become a customer relationship building platform with focus on building personalized and collaborative interactions, enabling wider range of interaction capabilities tailored to meet the preferences of customers of every generation. Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses in managing their end-to-end customer journey to meet their overall business goals.
Ameyo’s insightful business growth strategies and strong execution infrastructure are the key factors that have led them to obtain this prestigious award along with the recent 2016 Contact Center Technology Awards and an honourable mention in the Gartner Magic Quadrant’ 2016.