Ameyo Extends Contact Center Technology and Unified Communications on Cloud with Microsoft Azure


Microsoft Azure allows Ameyo customers to enjoy faster deployment of solutions, reduced maintenance hassle, and the option to scale on demand

Ameyo, an all-in-one contact center software is now available on Microsoft Azure. Ameyo offers Omnichannel Customer Experience and Contact Center Technology in the cloud and on-premises.

Ameyo, with its strong global presence, aims to transform the customer experience by offering its cloud contact center solution on the Microsoft Azure cloud platform.

Microsoft is the most accepted software brand amongst enterprises globally. Microsoft Azure offers broad application support with the option to pay as your go as your business grows. Ameyo on Microsoft Azure enables customers to deploy solutions more quickly with reduced maintenance hassle, and provides on-demand scalability in a single location or in multiple locations, along with the option to support remote agents and to supervise them remotely.

Speaking on the occasion, Mr. Bishal Lachhiramka, CEO, Ameyo said, “We at Ameyo have been active in developing fresh strategies and revolutionizing the way organizations interact with customers. Our success is driven by our passion to create a seamless customer journey. Microsoft Azure provides us with the option to develop applications using micro-services architecture based on containers that allow us to build applications very quickly. Solution delivery now takes days instead of months, and leveraging the hyper-scale Azure infrastructure has allowed us to seamlessly address multi-locational delivery. The Microsoft Azure team has been extremely supportive in enabling us to move to the cloud.”

The typical customer support budget is about 5 percent of the top line. The Ameyo onmichannel strategy on Azure can help reduce the customer support expense by 30 percent and improve first-call resolution with intelligent routing, preferred agent, and same agent routing. Integration with third-party applications like CRM can provide context for the interaction and reduce average handling time significantly. Finally, interaction history and similar innovative workflows help to significantly enhance the customer experience by providing personalized services.

“In today’s environment of increasingly sophisticated and channel-dependent customer communications, our customers rely on solutions such as Ameyo to implement a genuinely efficient, omnichannel solution,” said Nicole Herskowitz, senior director of product marketing, Microsoft Azure, Microsoft Corp. “With Ameyo now available through the Microsoft Azure Marketplace, our mutual customers can take advantage of the scalability and agility of the Azure cloud platform.”

Microsoft Azure is a cloud computing platform that gives customers the choice and flexibility to move existing applications to the cloud or develop new ones using the language and/or platform of their choice. Microsoft Azure’s comprehensive set of cloud computing solutions span the platform, application, and contact center infrastructure layers providing the customer the ability to transition to the cloud on their terms, using it for private and public cloud services.