Gurgaon, India, 17 March 2015: Ameyo, a leading contact center technology and services integration expert with practice leadership in more than twelve industry verticals, has been featured in “The Gartner CRM Vendor Guide, 2015” in the ‘Contact Center Infrastructure’ and ‘Asia/Pacific Region CRM Application Software Specialists’ space.
According to Gartner, the world’s leading information technology research and advisory company, in its March 11th, 2015 CRM Vendor Guide for Contact Center Infrastructure (CCI), “While some best-of-breed products will remain relevant, customers are progressively moving to broader solutions from vendors that can provide a portfolio of applications spanning a broad set of functionality, including automatic call distribution (ACD), multimedia routing, IVR, automated outbound calling, computer telephony integration (CTI), and workforce optimization.”
Ameyo being a new-generation contact center technology suite that tie all the assets of the contact center together focuses on helping businesses re-engineer and rebrand their customer interaction processes so as to achieve true Omni-channel Customer Engagement.
Along with featuring in the CCI space, Ameyo is listed in the Asia/Pacific Region CRM Application Software Specialists as one of the local players that challenges the global players in various geographies and industries. According to Gartner, Asia-Pacific region continues to invest on CRM, with a focus on sales, followed by customer service, and marketing with an observed increase in overall investments in social for CRM, marketing automation and digital commerce in 2014.
Ameyo have been recognized by in the areas of customer experience management, networking, and unified communications and collaboration. Ameyo is committed to working closely with industry experts and analysts to ensure they are well informed on every aspect of the company to instigate proactive customer-engagement at all fronts of customer channel.
Mr. Bishal Lachhiramka, CEO of Ameyo says, “It’s great to receive this recognition for all the hard work by our entire team. This further highlights our commitment to help our clients to impart customer experience to the end-user community. This evaluation of our technology is focused on the endeavour to deliver high impact solutions in the global CCI space and continuous effort to address the underserved needs of emerging geographies.”
With this announcement Ameyo further strengthens its leadership position in domestic and overseas market with recent key customer acquisitions including Jordan Ahli Bank, Mars International, Federal Brands, Transact Global, Vertex, GATI Ltd, etc.