Ameyo helps Cegura Technologies Expand its Customer Reach by powering the BPO’s Contact Center

Ameyo Customer Zone

Gurgaon, March 11, 2015: Contact center technology and services leader, Ameyo (www.ameyo.com) is pleased to announce that Cegura Technologies, an emerging BPO service provider with presence in India, Philippines, and the UK headquartered in Kolkata, India that offers lead generation, appointment setting, customer service, and back office support has deployed Ameyo platform to gain a tactical advantage over its competition.

On the back of the achieved success and with the tight working partnership between the two companies for the past three years, and since Ameyo proved to be an impeccable technology that had superior advancements in predictive dialer, executives undoubtedly opted Ameyo for Cegura’s new call center setup owing to it’s operational benefits, productive conversations, quality control measures, etc. Lead generation, order management, appointment management, consumer survey, etc, are a few processes powered by Ameyo solution at Cegura.

Ameyo Predictive Dialer has delivered:-

  • Complete Automation of Outbound Dialing Operations
  • Improved Agent Productivity by over 300%
  • Intelligent Management of Leads and Campaigns
  • Configurable Dialing Algorithm for intelligent Prospect Outreach

“Being an emerging Business Process Outsourcing (BPO) Service Provider with a focus on enhancing customer experience, we required a solution that understands the role of a customer in our industry. We chose Ameyo because of its user-friendly interface and its superiority in business process automation. Within a few months of deployment, Ameyo was able to improve our operational efficiency by over 80%. I would personally vouch for Ameyo as the best customer interaction management software” says Mr. Aroj Ali, System Administrator, Cegura Technology Solutions Pvt Ltd

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