Gurgaon, May 19, 2015: Ameyo, a leading contact center technology and services integration expert with practice leadership in more than twelve industry verticals, has announced it has received an honorable mention in the 2015 Gartner Magic Quadrant Report for Contact Center Infrastructure (CCI) released on 18th May, 2015.
Each year, Gartner’s Magic Quadrant provides qualitative analysis of a large number of technology industries. According to this year’s CCI report, the drive towards evolving contact centers being transformed to customer-experience-centric CEC technologies have added new level of dynamics to the selection criteria of vendors to provide non-voice channels of interactions to their customer service environments.
And Ameyo (a product of Drishti-Soft Solutions) being a new-generation contact center technology suite that is customer-experience-centric leveraging knowledge management and interaction orchestration capabilities secured their place among the Gartner Magic Quadrant Vendors of 2015. According to the mention, Ameyo contact center offering provides a cost-effective, yet feature-rich suite of contact center capabilities that has a strong presence in India and emerging economies, with a dominant foothold in ecommerce (consumer internet), BPO and other major verticals.
Ameyo is extremely honored to be listed by Gartner thrice in the year 2015, featuring first in “The Gartner CRM Vendor Guide, 2015” in the Contact Center Infrastructure and APAC Region CRM Application Software Specialists space and in “Market Share Analysis: Contact Centers, Worldwide, 2014” ranking Ameyo among the top 10 contact center vendors in APAC.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.