Ameyo, the leading provider of contact center software in APAC, has launched omnichannel customer support solution for the growing Philippines market. Ameyo is the market leader in Omnichannel customer experience and is the only contact center platform built from scratch that allows businesses to innovate and proactively nurtures customers throughout their journey. The solution is due to be out in the market and is available for live demos at the upcoming eCommerce show to be held at SMX convention center, Philippines from 6th-7th september, 2016.
Research has shown that “Companies with omnichannel customer engagement strategies retain on average 89% of their customers, compared to 33% for companies with weak omnichannel customer engagement.” Ameyo has sincerely worked on the needs of the digital consumer and thereby launched the product to deliver true Omnichannel Experience across multiple touchpoints and channels, taking a 360 degree view of the entire customer journey.
The eCommerce show is one of the biggest event of Philippines dedicated to eCommerce innovation and technology. This event has provided opportunity for businesses to showcase their expertise, provide solutions and to impart learning to key stakeholders within Philippines’ retail space.
Ameyo, the leading global provider of pre-eminent communication solutions has been reigning the communications realm of the Indian eCommerce industry for the past few years and has been consistently providing impeccable service to the key players in the market. Ameyo is participating in the eCommerce show to showcase its expertise in the domain for empowering organizations who are willing to transform their customer experience across all channels. Through this participation, Ameyo will share useful insights on how contact center technology bridges the gap between eCommerce brands and customers for creating seamless experience.
The new breed of customers traverse multiple channels of communications in seek of answers to their queries, and expect consistent and intuitive experience across multiple channels. With Ameyo’s omni-channel capabilities, Businesses are allowed to transfer customer interactions to lower cost channels viz self-service channel of their choice freeing up your agents to dedicate their efforts to resolving more complex customer issues. The True Omnichannel Customer Experience offers cost efficiencies, faster resolution of issues, and reduced customer frustrations.
Binzad Aliar, Director sales, Ameyo would be participating in the on floor seminar slot, wherein he would be providing insights on how to engage Digital consumers through a robust technology. Also, he would throw light on why millennials prefer digital commerce and why brands should personalize interactions for them.
“The proliferation of new technology concept has aggravated the need for businesses to unveil the underlying opportunity by innovating exceptional solutions. eCommerce industry is where the delivery of extraordinary and personalized services matters the most. We at Ameyo offer flexible and cost effective technology to support dynamic needs of eCommerce industry by providing them with a unified platform for constantly innovating and remaining ahead of competition. The eCommerce show is an excellent opportunity for us to showcase how omnichannel communication strategy can eradicate the customer engagement challenges leading to enhanced Customer experience” says, Bishal Lachhiramka, CEO, Ameyo.